Millions affected as SIM registration, swap services down across Nigeria

Telecommunication operators are temporarily unable to register new SIM cards, provide SIM swapping and replacement services, among other SIM-related services. This is due to a temporary disruption affecting SIM-related services across all mobile networks in the country.

According to the Association of Licensed Telecommunications Operators of Nigeria (ALTON), the umbrella body for telcos, on Tuesday, operators are currently migrating to a new identity verification platform following a recent directive from the National Identity Management Commission (NIMC), and this disruption may affect millions of subscribers.

However, this migration process, which directly impacts real-time identity verification required for SIM registration, SIM replacement, Mobile Number Portability (MNP), and other related services, has introduced unforeseen technical challenges that are currently affecting service availability nationwide.

“While the new platform is intended to enhance the integrity and efficiency of identity management in Nigeria, unfortunately, the transition has temporarily impacted the ability of MNOs to deliver seamless SIM-related services.

“During this period, MNOs will not be able to support SIM Swap, SIM replacement, activation of new subscribers and other SIM-related services,” it said.

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It noted that operators are currently working with the Nigerian Communications Commission (NCC), NIMC, and other relevant authorities to resolve the integration issues as quickly as possible.

It apologised for the disruption, and added, “We kindly advise subscribers to postpone visits to service centres for SIM-related transactions until further notice. ALTON will continue to provide timely updates as the situation evolves and remains committed to ensuring the delivery of secure, reliable, and high-quality telecommunications services to all Nigerians.”