Our Intelligent journey management system set to tackle Haulage losses- Okogbue

Sysserve Solutions has pushed for the mitigation of losses in the Haulage and Logistics subsector with the introduction of an intelligent Journey Management System.

According to the company, Instanta Haulage helps transporters and cargo owners solve real operational challenges like real-time trip tracking, turnaround time visibility, POD automation, and more, all without relying on driver inputs.

Jerry Okogbue, CEO, Sysserve Solutions speaking on the new innovation cited that in Nigeria alone, the logistics and transport sector loses billions annually due to delivery delays, fraud, theft in transit, and vehicle downtime, all tied to poor visibility and a lack of structured journey control systems.

Also, Johnson Owoeye, the COO, explained that for over 7 years working closely with transporters and cargo owners, he noticed that despite the heavy investments in tracking systems and ERPs, many still struggle to optimize operations and are unable to answer basic but critical questions needed to filter systemic shortfalls.

He said, “In many cases, transport teams still rely on calls to drivers or WhatsApp messages to obtain journey status updates or share proof of delivery documents (PODs), which causes billing delays and makes data-driven decision-making and process improvement nearly impossible.”

The company explained that Instanta Haulage utilises AI and geofencing technology to automatically track key milestones, including exact loading, offloading, departure and arrival times, turnaround times, delays, goods lost in transit, and minute-by-minute journey events, all without requiring manual driver input.”

According to Adeola Atoki, the Sales Lead at Sysserve, “Instanta Haulage is already helping companies across various industries, including oil and gas, third-party logistics firms, FMCG distribution, etc gain real-time visibility and control that legacy systems simply cannot provide.

“Instanta Haulage can help eliminate manual tracking, delays, and guesswork in haulage operations. It will improve turnaround time tracking, monitor goods in transit, reduce losses, and gain visibility across every trip, without relying on calls, WhatsApp updates.”

Chidiebere Ilonuba, Head of Strategy at TAK Logistics Limited, whose company has benefited immensely from Instanta Haulage stated that after several years operating in the logistics and Haulage industry and close association with other operators he realised that despite heavy investments in technology solutions, most haulage companies still struggle to know the exact time a truck arrives or leaves a loading and delivery point, neither are they able to track where delays happened, and for how long.

In his words, “it is difficult for the company to ascertain the quantity of goods loaded, delivered, or lost, and by whom or compare the actual turnaround time (TAT) or send customer bills on time, due to proof of delivery (POD) delays.

“The Journey Management challenges are not due to a lack of technology tools; in fact, most medium to large haulage companies have a tracking system and an ERP system in place, but the tools do not work together, and they do not serve the realities of haulage operations. The tracking platforms are often underutilised, while the ERP systems are tasked with handling everything from HR and finance to logistics, even when they’re not designed for core fleet
operations. To bridge the gaps, some companies attempt to custom-develop fleet management
functions inside their ERP, resulting in ballooning costs and disappointments.” He said.

He added that a smarter approach is migrating key operations like fueling, maintenance, workshop, parts inventory and procurement to specialised systems like Instanta Fleet, and they will automatically see significant cost savings and improved efficiency.

“ Amajor problem still left unresolved is that the Journey Management process is largely carried out manually by Haulage Companies, fragmenting the process and making it inefficient, even among the biggest players in the haulage industry. He concluded by emphasizing the value of having a local partner like Sysserve who understands the customer’s operational nuances and can tailor solutions to meet its specific needs.

Rukayat Ajibade, the Marketing lead at Sysserve, corroborated that the manual process reduces confidence in the operational reports that guide billing and optimization, saying, “You will agree with me that this process is stressful, disjointed, and highly prone to errors. It consumes valuable time and creates blind spots that make it difficult to make quality decisions or gain meaningful operational insight.

“That is why we built Instanta Haulage, a journey management and monitoring system built specifically for transporters and cargo owners to gain real-time visibility and control over haulage operations from trip planning to delivery, billing and reporting.

“It utilises AI and geofencing technology to automatically track key milestones, including exact loading, offloading, departure and arrival times, turnaround times, delays, goods lost in transit, and minute-by-minute journey events, all without requiring manual driver input.” He added.